Contact Us

Questions about a review, a bonus term that doesn't add up, or a casino you think we should look at? The team behind Online Casinos USA is happy to hear from you. Use the details below and we'll get back to you as quickly as we can.

Reach Us by Email

The most reliable way to get in touch is by email: [email protected]. We review all messages and aim to respond within 48 hours on business days. If your query is complex — for example, a detailed question about a free spins offer or a licensing concern — it may take a little longer, but you will hear back.

What We Can Help With

• Review feedback — If you've spotted an error, an outdated bonus figure, or a term that doesn't match what a casino is currently offering, let us know. Accuracy matters to us and we investigate every substantive report.
• Casino suggestions — We cover a wide range of US-facing online casinos and welcome suggestions for operators we haven't yet reviewed. We can't promise to feature every suggestion, but we read them all.
• Editorial or press enquiries — Journalists, researchers and other publishers are welcome to get in touch about our editorial process or to request comment.
• Partnership and advertising enquiries — Commercial partnerships are considered separately from editorial decisions. Ranking and coverage on this site are not for sale; our reviews reflect independent research. If you have a commercial enquiry, please say so in the subject line and it will be routed to the right person.
• Technical issues — Broken links, pages that won't load, or anything else going wrong with the site itself — please flag it and we'll look into it promptly.

What We Are Not Able to Do

We are an independent comparison and review site, not a casino operator. We do not hold player accounts, process deposits or withdrawals, or have any access to your account at any of the casinos featured here. If you have a dispute with a casino — a delayed withdrawal, a bonus dispute, or an account issue — you will need to contact that casino's support team directly. For broader disputes, your state's gambling regulator is the appropriate authority.

We also cannot provide legal or financial advice. If you have concerns about your gambling habits, please visit our responsible gambling page for practical tools and links to support services.

Responsible Gambling Concerns

If you or someone you know is struggling with gambling, please do not wait to seek help. Contacting us is not the right first step here — the organisations below offer immediate, confidential support:

• National Council on Problem Gambling (NCPG) Helpline: 1-800-522-4700 (available 24/7)
• Crisis Text Line: Text HOME to 741741
• Gamblers Anonymous: ga.org

Most licensed US online casinos also offer self-exclusion tools, deposit limits, and cool-off periods directly within your account settings. Our responsible gambling guide explains how to use them.

About Our Editorial Standards

Online Casinos USA reviews online casinos available to US residents based on independent research. We assess licensing, game range, free spins offers and their conditions, payment methods, security standards, and customer support — among other factors. Commercial relationships with operators do not influence how we rank or describe them. You can read more on our about us page, and our full terms and conditions set out the basis on which this site operates.

Response Times

A Note on Player Disputes

We receive occasional messages from players who have had a negative experience at a casino we cover. We take these seriously — patterns of complaints can and do influence how we rate and write about an operator. While we cannot intervene on your behalf or recover funds, reader reports are a genuine part of how we keep our coverage current and honest. If you've had a problem with a featured casino, include as much factual detail as you can: the casino name, the nature of the issue, and what response (if any) you received from their support team.